1. Scope of This Policy
This policy applies to information collected via the TextWare.lk website, customer portals, and through our communications (SMS, WhatsApp, Email, etc.).
2. Information We Collect
We may collect the following personal data from you:
- Name
- Phone Number
- Email Address
- Company Name (if provided)
This information may be collected when you use the “Do a test” feature on the website to experience our messaging platform.
3. Legal Basis for Processing
We process your personal data only under the lawful bases as required by PDPA:
- Consent: When you voluntarily provide data for trial access or communication.
- Contractual Necessity: When processing is necessary to provide you access to our platform.
- Legal Obligation: For compliance with legal and regulatory requirements.
- Legitimate Interests: For business development, customer communication, and fraud prevention.
4. How We Use Your Data
We use your information for purposes including:
- Providing you access to our communication solutions (SMS, WhatsApp APIs, etc.)
- Responding to your inquiries and requests
- Sending updates about our services, trial usage, or offers
- Maintaining records for operational or legal requirements
- Improving our services and user experience
You may opt out of promotional communication at any time.
5. Data Sharing and Disclosures
We may share your personal information with:
- Regulatory or legal authorities when legally obligated
- Third parties only with your consent
We do not sell or rent your personal information.
6. Data Security
TextWare implements robust technical and organizational measures to protect your data:
- Encryption of sensitive data during transmission
- Secure servers and firewalls
- Role-based access control
- Regular audits and monitoring
7. Your Rights Under PDPA
As a data subject, you have the following rights:
- Right to Access: Request a copy of the data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal information
- Right to Object: Object to processing for marketing or legitimate interests
- Right to Data Portability: Receive your data in a structured digital format
To exercise these rights, please contact us as described in Section 10.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated above or to comply with legal obligations. Trial data and contact details are typically retained for up to 12 months, unless deletion is requested earlier.
9. Children’s Privacy
TextWare.lk is not intended for individuals under the age of 16. We do not knowingly collect data from minors.
10. Contact & Complaints
If you have questions, concerns, or wish to exercise your rights under this Privacy Policy or the PDPA, please contact us.
- Email: support@textware.lk
- Address: TextWare Private Limited, 12, Ridgeway Place, Colombo 04, Sri Lanka
- Contact Number: 0713 305 305
11. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory obligations. Updates will be posted on this page, and where significant, we may notify you via email or through our website.
